物流政策

All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping charges for your order will be calculated and displayed at checkout. 

We offer international shipping to the following countries: All

At this time, we do not ship to [list of countries]. 

Shipping charges for your order will be calculated and displayed at checkout.  

Products by Printful

US & Canada

Domestic shipping

Flat Rate (Standard) (3-4 business days after order processed)

Express (1-3 business days after order processed)

Overnight (1 business day after order processed)

 

International shipping

Flat Rate (Standard) (5-20 business days after order processed)

Standard DDP (3-5 business days after order processed) Canada only 

Express (1-3 business days after order processed)

 

International shipping

Flat Rate (Standard) (5-20 business days after order processed)

Express (1-3 business days after order processed)

Express shipments to Europe require a contact phone number. Make sure you entered a phone number at checkout.

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Mokka Spectrum Brand is not responsible for these charges if they are applied and are your responsibility as the customer.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at mokkaspectrumbrand@gmail.com, subject: Order Support with your name and order number, and we will look into it for you.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at mokkaspectrumbrand@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at mokkaspectrumbrand@gmail.com.